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Troubleshooting IPTV

Please see the guide to troubleshoot your app, let us know if this doesn’t work.
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Troubleshooting Channels/Source

If for some reason one of our channels is giving you one of the following issues Broken, Video Freezing, Audio/Video Out Of Sync, No Video, or No Audio. (Sometimes back out and going into the channel may fix the issue) Please do the following
1.Report it on the channel, by going to the headset icon on the channel, right when the channel first comes up
2. Reach out to us with the Name and channel number which is giving you issues, on our chat here, or through email ([email protected]). We must have both the *Name and Number of the channel to fix the problem*
troubleshooting 1 Geekz Up Repairs

Check and see if your firestick needs an update

1. Home

Go to the home of your firestick

2. Setting

At the top go all the way to the right where it says (Setting)

3. My Fire TV

Then go to My Fire TV

4. About

Then choose About

5. Check Updates

Scroll to the bottom and click on Check For Updates

Having Issue?

Now if you are still having issues you could try ->

***Do Not Reset To Factory Default***
This will reset your firestick and remove any and all apps. Meaning you will lose your subscription code and would have to re-pay for your subscription.
Disconnect your VPN, to see if this may be causing your issues

1. Setting

Go back to setting

2. Device & Software

Now look for Device & Software

3. Restart

And then restart firestick

Troubleshooting CatchonTV

1. Home

Go to the home of your firestick

2. Setting

At the top go all the way to the right where it says (Setting)

Applications

Then go to (applications)

4. Manage Installed

After going inside applications click on Manage Installed Applications

5. CatchonTV

Then Select CatchonTV

6. Clear The Cache

While in the Catchontv app go to the bottom and Clear the cache

7. Force Stop

After you (clear the cache) force stop the app

8. Launch App

Finally now launch the application.

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Apple 61W USB-C Power Adapter with 1M USB-C to C Cable + Extension Cord

Mac Models

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